Returns Policy

Please note, in the event of an item arriving damaged contact must be made to ourselves via Email and we will advise whether a return is necessary. We request photographic evidence of all damages wherever possible (excluding silver jewellery), rather than a return. Items should be returned in their original packaging and ‘as new’ to the Dispatch Depot:

Eden’s Gift Box

17 Harding Wood, 

Lightmoor, Telford

 TF4 3TT

Before returning any items, you must inform Eden’s Gift Box of the reason for the return. Please quote your original order number on all returns and correspondence.

In the event of an item returned to Eden’s Gift Box not arriving, you will be asked to provide tracking details (where applicable) or a receipt of proof of postage.

We advise that customers return items of high value (£15 or more) a return signed for second class.

If an item(s) is returned to Eden’s Gift Box without any written communication, and not in line with our returns procedure, Eden’s Gift Box will not compensate for any transport costs involved.